Frequently Asked Questions

  1. How does the £1 trial work?
  2. What is your refund policy?
  3. Are there signup fees? Termination fees? Any hidden fees we should know about?
  4. How do I pay?
  5. Does Blackmonk Engineering keep any of my personal information?
  6. Do I need to install any software to use the Blackmonk Calculators?
  7. Do I need a license key?
  8. Do I need to download anything?
  9. I can’t see the calculators, what’s wrong?
  10. What are the advantages of web-based calculators?
  11. Can I save my calculations?
  12. Do you provide support?
  13. How do I cancel my membership?
  14. Can I share my username and password with other people?
  15. Can we install Blackmonk Calculators on our own server?
  1. How does the £1 trial work?

    When you sign up for membership to Blackmonk Calculators you will be charged £1 to access the calculators for the 30 days. After the first 30 days you will then be charged £10 per month for continued access to all our calculators.

    If you decide to cancel your membership within the first 30 days we will refund your £1.

  2. What is your refund policy?

    If you decide to cancel within the 30 days of signing up for membership of Blackmonk Calculators you will receive a full refund.

  3. Are there signup fees? Termination fees? Any hidden fees we should know about?

    Definitely not. We don’t charge signup fees, termination fees, or any additional fees. You only pay the fixed monthly fee.

  4. How do I pay?

    We use PayPal to process all payments securely. You can pay using all major credit cards and debit cards or using your PayPal account.
    Blackmonk Engineering does not have access to any of your financial information.

  5. Does Blackmonk Engineering keep any of my personal information?

    No. We do not keep any of your personal or financial information. All of your financial information is processed securely by PayPal. Blackmonk Engineering does not receive nor have access to any of your financial information.

    The only information we keep on our systems are your name, username, password and email address.

  6. Do I need to install any software to use the Blackmonk Calculators?

    No you don’t need to install any software to use the calculators. As you are reading this answer on the web we can assume that you have already got all the software you need – a web browser!

  7. Do I need a license key?

    No. To access the calculators all you need to do is login to the website with your username and password.

  8. Do I need to download anything?

    No. There is nothing to download and nothing to install.

  9. I can’t see the calculators, what’s wrong?

    The usual reason for this is that your browser is not set to run Javascript. Instructions for how to turn on Javascript in your browser can be found at “How to Enable Javascript”.

  10. What are the advantages of web-based calculators?

    We think there are many advantages. Firstly, they are always available to use over the internet. You can access the calculators at work, at home, at a client’s office, on-site and even on your mobile phone. You don’t need to install any CDs, download any software or install any upgrades. If you use on-line banking or web-based email like Gmail, Hotmail or Yahoo Mail then you have already used web-based software.

    Secondly, you don’t need to worry about any IT. We take care of security, upgrades and back-ups.

    Thirdly, you are always using the latest version of the calculators. No more wasted time checking that you and your colleagues are all using the same version of the same spreadsheet!

  11. Can I save my calculations?

    Yes you can save your calculations on our secure servers.

    You can also download the calculation inputs and outputs to Excel. Alternatively, you can copy and paste your calculations from the web browser to another application on your computer like Excel, Word or your email program.

    If you need a hardcopy you can also print out your calculations.

  12. Do you provide support?

    We provide unlimited support via email for our members.

  13. How do I cancel my membership?

    You can cancel your membership at any time by sending an email to info@blackmonk.co.uk. Please include your name and password in the email.

    We would also appreciate your feedback on why you decided to cancel your membership so that we can improve our service.

  14. Can I share my username and password with other people?

    No. Each user of our calculators must have their own username and password.

  15. Can we install Blackmonk Calculators on our own server?

    If you would like to install Blackmonk Calculators on your own servers please contact us at info@blackmonk.co.uk.

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Process Calculators

Process Calculators